Job Description To identify, analyse, redesign, and automate business processes across Operations and Business units, leveraging data‑driven insights and digital tools to improve efficiency, reduce operational risk, and enhance client experience. Type of Qualification: First Degree Field of Study: IT, Engineering, Actuarial Science, Data Science, Mathematics, Statistics or related field Preferred Certifications / Added Advantage Microsoft Power Platform certifications Lean Six Sigma Yellow/Green Belt Data analytics certifications Project Management (Agile or PMP fundamentals) Experience Required 2-3 years Demonstrated experience in process engineering, automation or data analysis. Experience with digital transformation or workflow automation. Additional Information Behavioural Competencies: Adopting Practical Approaches Documenting Facts Examining Information Exploring Possibilities Analytical & critical thinking Interacting with People Team Working Technical Competencies: Continuous Process Improvement Data analysis & visualisation (Power BI) Automation solution development (Power Automate, Power Apps) Documentation and business case writing Project & change management Understanding of operational risk, controls, and compliance Process mapping and modelling