KEY TASKS AND RESPONSIBILITIES End to end proactive management of Intermediaries and customer relationships for assigned portfolio of schemes. Ensure superior customer experience is always provided to intermediaries/clients while working closely with other departments. Track and report on delivery of OM Customer Service Charter to meet the NPS and NES targets Contribute to the profitable growth of
KEY TASKS AND RESPONSIBILITIES Pre-authorize scheduled and non-scheduled admissions within the set guidelines Negotiate/discuss professional fees as appropriate for each admission Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration) Visit all admitted clients within Nairobi region and its environ Liaise with Doctors on the day-to-day management of
Overview: Supports the underwriting team in assessing risks, reviewing client information, and processing insurance applications. Qualifications: A degree in the following fields: Insurance, Actuarial Science, Financial Engineering, or any other related degree with relevant experience. Must have graduated in the past five years. go to method of application »
Overview: Supports the Business Development team by assisting in policy administration, client support, documentation, and ensuring smooth day-to-day servicing operations. Qualifications: A degree in the following fields: Insurance, Actuarial Science, or any other business related degree. Must have graduated in the past five years. Sales experience will be an added advantage.
KEY PRIMARY RESPONSIBILITIES Reviewing and issuing pre-authorization; Handling the 24hour call center (cell phones /office lines) and responding to clients queries as they arise; Interacting with clients, brokers, clinicians, APA relationship officers and schemes HR’s as required to resolve problems/update progress in a manner consistent with the principles of the policy; Conducting hospital visit
KEY PRIMARY RESPONSIBILITIES: Sales and Revenue Generation: Drive uptake of APA’s bundled insurance solutions across priority segments (e.g. agriculture, MSMEs, informal workers). Deliver monthly and annual GWP targets aligned to APA’s growth trajectory Track and report on policy volumes, channel performance, and client retention. Challenge and Partner Management : Identify, on board, and manage r
Job Ref. No: JLIL 406 Role Purpose The role holder will be responsible for providing comprehensive operational, administrative and servicing support to the agency distribution channel. The role ensures efficient onboarding, accurate data management, seamless commission processing, regulatory compliance and effective resolution of agent queries. The position plays a critical role in enhancing agent
The Job holder is primarily responsible for the growth of the Bancassurance Business in allocated branches by bringing in new business and sustaining existing business in line with Bancassurance growth strategy Key Responsibilities Sales and support of insurance at the branch level which entails cross-selling insurance products, consumer awareness/ customers’ sensitization initiatives, processing
PURPOSE: Reporting to the Business Development Manager – Agency Incubation, the role will entail driving revenue growth and expanding the new/renewal General Insurance (GI) and Medical business portfolio. The goal is to meet corporate annual budgets by strategically developing assigned markets and intermediary channels. This involves cultivating profitable business opportunities for the company th
Key Requirements: Bachelor’s degree in Business or related field 3–5 years’ experience in a similar role COP/IRA certification in insurance (preferred) Strong communication and sales skills
Duties & Responsibilities: Strengthen transparency and accountability in the claims processing process by managing all in-patient and out-patient invoices in a professional manner that offers an accurate reflection of all invoiced services. Ensure Minimal Rejection Rate by ensuring all complete set of documents are delivered whether online or physically as per client policies. Ensure all rejection
About the Role CIC Africa Insurance (SS) Ltd, a subsidiary of CIC Insurance Group is looking to recruit highly skilled individuals to fill the position of Medical Claims Analyst to be based in the Head Office in Kenya. Reporting to the Medical Supervisor – Claims & Care Service Management, the role holder will be responsible vetting both in/ outpatient medical claims for payment. Key Responsibilit