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Q-Sourcing Servtec Group
Nairobi, KE
Customer Care Call Support
Full Time
6 days ago
Job Summary: To provide exceptional customer support across multiple channels (tickets, calls), resolve inquiries, and gather feedback through call data, ensuring a positive customer experience and contributing to company growth. Key duties and responsibilities: Manage inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ ne
Attractive
Account Manager
Nairobi, KE
Account Manager
Contract
6 days ago
About The Role As an Account Manager at Kisi, you will be responsible for managing and growing relationships across an assigned portfolio of existing customers. You will serve as a trusted advisor throughout the customer lifecycle — driving retention, identifying expansion opportunities, supporting renewals, and ensuring customers are maximizing the value of the Kisi platform. You will work cross-
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Britam
Nairobi, KE
Service Experience Analyst
Full Time
6 days ago
Job Purpose: The role will be directly responsible for end-to-end Complaints/issue resolution and monitoring and ensuring that all complaints are captured in the centralized complaints management system and that they are thoroughly investigated ensuring a fair outcome for customers. Follow up with resolvers and ensure complaints are resolved within the shortest time possible while keeping customer
Attractive
Generations Techzone
Nairobi, KE
Telesales Agent
Full Time
6 days ago
Contact potential customers through phone calls Explain company products and services professionally Follow up customer inquiries and pending orders Convert leads into successful sales Maintain proper customer and sales records Build and maintain strong customer relationships Achieve assigned sales targets and performance goals Handle customer concerns professionally and respectfully Work closely
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Hotpoint Appliances Ltd
Nairobi, KE
Customer service intern
Full Time
1 week ago
Are you passionate about helping people and creating great customer experiences? We are looking for enthusiastic and motivated customer service interns to join our team! This internship is a great opportunity for someone looking to gain hands-on experience in customer engagement, retail support, online sales, and call center operations while building valuable communication and problem-solving skil
Attractive
Hotpoint Appliances Ltd
Nairobi, KE
Customer service intern
Full Time
1 week ago
Are you passionate about helping people and creating great customer experiences? We are looking for enthusiastic and motivated customer service interns to join our team! This internship is a great opportunity for someone looking to gain hands-on experience in customer engagement, retail support, online sales, and call center operations while building valuable communication and problem-solving skil
Attractive
Customer Care Officer
Nairobi, KE
Customer Care Officer
Full Time
1 week ago
KEY REQUIREMENTS Minimum 5 years experience in customer service or customer experience management Atleast 5 years experience in managing teams in a fast-paced environment Experience in aviation or hospitality will be an added advantage Bachelor's degree in business, Customer Service, Hospitality, or related field go to method of application »
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Influx
Nairobi, KE
Customer Service Representative
Full Time
1 week ago
Role Overview We are looking for sales-oriented, voice-capable agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. This role combines customer interaction, technical understanding, and sales support in a fast-paced environment. Must-Have Qualifications Candidates should meet at least 5 of the following requirements: Prior experience in voice-based custome
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Maersk Line
Nairobi, KE
Customer Success Partner - Reefer/FMCG
Full Time
1 week ago
KEY RESPONSIBILITIES: Build long-term partnerships with clients by understanding their supply chain challenges maintaining strong relationships with existing and potential customers Act as the primary point of contact for customer inquiries, ensuring timely and effective communication on significant trends, rate changes and policies for your assigned accounts Reporting and feedback loop from the s
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NTT Ltd
Nairobi, KE
Associate Client Manager
Full Time
1 week ago
Your day at NTT DATA As an Associate Client Manager at NTT DATA, your role will center on building and nurturing relationships with our assigned accounts, ensuring client satisfaction, and driving expansion across all solution areas. You'll use our state-of-the-art tools and methodologies to understand clients' needs and offer tailored solutions that address their specific business requirements. Y
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Sheer Logic
Nairobi, KE
Call Centre Agents
Full Time
1 week ago
Job Description We are seeking enthusiastic, customer-focused Call Centre Agents to join our team. The successful candidates will be responsible for handling inbound and outbound calls, delivering excellent customer service, and supporting clients in a fast-paced contact centre environment. Key Responsibilities Handle inbound and outbound customer calls professionally and efficiently Respond to cu
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M-KOPA Solar
Nairobi, KE
Customer Insights Associate
Full Time
1 week ago
Role Overview This is an entry-to-mid-level research position within M-KOPA's Customer Intelligence (CI) team. As a CI Research Associate, you'll support end-to-end UX and product research from study design through to insight delivery; working closely with senior researchers and cross-functional teams. You'll be doing real research, on real products, for real customers whose financial lives depend
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