Job Summary The WFM Analyst I supports day-to-day workforce management activities to ensure optimal staffing, coverage, and service levels across assigned business units. This role focuses on schedule management, intraday monitoring, basic forecasting, real-time adjustments, and reporting. The WFM Analyst I collaborates closely with Operations, QA, Training, and HR teams to improve efficiency and

Description RTA ensures the efficient and effective real-time management of operational processes and resources within a business or contact center environment. This involves monitoring, analyzing, and responding to real-time data and events to optimize workforce utilization, maintain service levels, and enhance overall operational performance. Additionally, the role involves creating and managing

You will be accountable for the full life cycle, end to end delivery of multiple operational, business, IT and telephony focused projects, through the effective management of multi-disciplined project teams and using planning tools including MS Project and Timeline. You will have demonstrable experience of working with conflicting deadlines in a pressurised environment and be comfortable providing